Greetings, Adventurer!

At Wizgame Sales, we understand that every great adventure requires reliable supplies and a clear path forward. Whether you’re stocking up on accessories for your next campaign or seeking that rare artifact, we’ve crafted a Shipping & Returns policy as straightforward as a well-written character sheet. Your satisfaction is the final boss we’re dedicated to helping you defeat.

Shipping Information: How We Deliver Your Treasures

We ship globally (excluding Asia and some remote regions) to ensure your gaming essentials reach your realm promptly. Here’s how we handle your order:

  • Order Processing Time: Once you place an order, our team of wizards processes it within 1-2 business days. We verify each item to ensure it meets our high standards before dispatch.
  • Shipping Methods & Times:
    • Standard Shipping: We use DHL or FedEx for delivery. Cost: $12.95. Your package will arrive within 10-15 business days after shipment.
    • Free Shipping: For orders over $50, we use EMS. Your package will arrive within 15-25 business days after shipment.
  • Tracking: All shipments include tracking information. You’ll receive an email with details once your order is on its way, so you can follow its journey to your doorstep.

Returns & Exchanges: The Path to Satisfaction

We gladly accept returns and exchanges for most new, unopened items within 15 days of you receiving your delivery. The item must be in its original packaging and in resalable condition.

Note on Special Items: To preserve the integrity of our collection for fellow collectors, all 7th Sea (2nd Edition) materials and rare Aberrations are considered final sale once opened, due to the potential for duplication of unique game content. Sealed products may be returned within the standard 15-day window.

The Quest of Return: A Step-by-Step Guide

  1. Initiate the Quest (Contact Us): Before sending anything back, contact our support guild at [email protected] within the 15-day window. Include your order number and reason for return/exchange. We’ll respond with a Returns Merchandise Authorization (RMA) number and instructions.
  2. Prepare Your Artifact for Shipment: Securely pack the item(s) in original packaging with all accessories. Include a copy of your packing slip or receipt. Write the RMA number clearly on the outside of the box.
  3. Dispatch the Courier: Ship the package to our realm:
    Wizgame Sales (Returns)
    4249 Loving Acres Road
    Fort Worth, TX 76102 US
    Use a trackable shipping service. Return shipping costs are your responsibility unless the return is due to our error (e.g., wrong item sent).
  4. Claim Your Reward (Refund or Exchange): Once we receive and inspect your return, we’ll email you. If approved:
    • Refunds: Issued to your original payment method (Visa, MasterCard, JCB, PayPal). Allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
    • Exchanges: We’ll promptly ship the replacement. If out of stock, we’ll process a refund instead.

Scroll of Communication (Application Template)

To expedite your request, use this template when emailing us at [email protected]:

Subject: Return/Exchange Request - Order #[Your Order Number]

Greetings, Wizgame Support Team,

I wish to initiate a return/exchange for my recent order.

Order Number: [Your Order Number]
Product Name(s): [Name of the product(s)]
Reason for Return/Exchange: [Please describe the reason here]

I have read and understood the returns policy on magicgamesworld.com.

Thank you,
[Your Full Name]
[Your Email Address]

Final Chapter

We strive to make every aspect of your adventure with Wizgame Sales a legendary one, from browsing our treasures to the unboxing experience. Trust that your satisfaction is our highest critical hit! Now, go forth and game with confidence.

Happy Gaming,
The Wizgame Sales Team